Refund & Cancellation Policy

1. Subscription Refund Policy

We offer a 15-day full refund from the date of purchase for all subscription plans, subject to our Fair Usage Policy outlined below.

• Refund requests must be submitted via email to [email protected] within 15 calendar days of the original payment date.
• Please include your registered email address and the Razorpay Payment ID (if available) in your refund request.
• Approved refunds will be processed within 5–7 business days and credited back to the original payment method used during purchase, as per RBI guidelines.

2. Fair Usage Policy

Refund eligibility is subject to fair usage. A refund request may be declined if:

• The subscription has been used excessively for AI-powered features (e.g., generating a disproportionately high number of AI quiz questions, certifications, or other AI-intensive operations) within the refund period.
• We detect patterns consistent with service abuse, such as subscribing solely to consume AI resources and then requesting a refund.

We reserve the right to determine fair usage at our sole discretion. In case of a dispute, we will review usage data and communicate our decision transparently.

3. Cancellation Policy

• You may cancel your subscription at any time by contacting us at [email protected].
• Upon cancellation, your subscription will remain active until the end of the current billing cycle. No prorated refunds are issued for partial months beyond the 15-day refund window.
• After cancellation takes effect, your profile will be reverted to the Free tier.

4. Consulting & Custom Services

For custom consulting engagements (Automation Audits, Retainer/Advisory), refund terms are defined in the individual service agreement. Please contact us to discuss specific terms before engagement.

5. Grievance Redressal

If you are unsatisfied with the resolution of your refund request, you may escalate your concern to:

• Email: [email protected]
• Phone: +91 84467 37046
• Address: Flat No. 1302, A3 - Crimson Tower, Mi Retreat Center, Arjunganj, Sultanpur Road, Lucknow, Uttar Pradesh 226002, India

We aim to resolve all grievances within 7 business days of receipt.

6. Payment Processing

All payments on AutomationTester.in are processed securely through Razorpay, a PCI DSS compliant Payment Aggregator regulated by the Reserve Bank of India (RBI). We do not store any card numbers, CVVs, or expiry dates on our servers. For more information, refer to our Privacy Policy.